How does the E-visa work?
Here we find how the process of an e-visa for Cuba works:
- Submit your application for the E Cuba Visa at https://www.cubavisa.uk/evisa-cuba-application-form/.
- Depending on the chosen service, processing may take anywhere from 24 hours (priority) to one week(standard).
- Once processed, you will receive a confirmation email containing your E-Visa number and a direct link to Dviajeros, which is very important.
- IMPORTANT: You must complete the Dviajeros form using the link provided in the confirmation email within six days of your arrival in Cuba.
- After you fill out the Dviajeros form via the emailed link, you will receive a PDF document that serves as proof to be presented at airport check-in. This document will include your E-Visa number and a barcode that will be scanned upon your arrival in Cuba.
Air France is asking me for the expiration date of my E-Visa.
When you get your tourist card, you will see that they do not have an issue or expiration date.
Your E-visa will start on your arrival date in Cuba and expire three months later. To simplify the answer, you could add the day you arrive back in the UK as the expiry date of your Cuban visa.
Flying with Air France and travelling to Cuba, apply for an E-Visa with Cuba Visa UK.
The country of issue of your E-visa when you buy an Evisa from us is Cuba.
I’m struggling with the Dviajeros page and can’t access my PDF file. What should I do?
Kindly be advised that during the completion of your Dviajeros form, it is imperative to retain the private code provided on the form before reaching the final step (View PDF). We recommend completing the form within six days of your travel date to allow sufficient time to address potential issues.
Should any complications occur regarding the Dviajeros page, please direct an email to info@cubavisa.uk. We will report this issue to the Cuban Consulate as appropriate. Please note that we do not manage the Dviajeros page; therefore, any concerns must be addressed by the Cuban Consulate.
“Do I need a paper Cuban Tourist Card and an Electronic Cuban Tourist Card?”
You only need one document. If you have a paper tourist card, you do not need to add any number to the Advanced Passenger Information form (API – Dviajeros Cuba). The electronic tourist cards will start to work on a trial period from September 2024 in the UK. If you get an Electronic Tourist Card, you will only receive a six-digit code to add to the API form. Paper Cuban Tourist Cards will be valid for future travel, and we will publish all details on our website once we receive all official information.
I can’t continue because of an error with the tourist card number on the Advanced Passenger form.
When completing the Advanced Passenger Information form, accessible via https://dviajeros.mitrans.gob.cu/inicio, a specific field requests the “electronic” Cuban tourist card number. It is imperative to note that individuals possessing a Paper Cuban Tourist Card must refrain from inputting any numbers in this field. Failure to comply by entering any number other than that corresponding to the Electronic Cuba Tourist Card will block the application. Should this occur, users must close their browser and recommence the process.
What currency should I take to Cuba?
Please take note of the following guidelines: You may bring Euros (EUR) or US Dollars (USD) with you to Cuba. These currencies can be exchanged for Cuban Pesos (CUP) upon arrival. Alternatively, you may use your Visa or MasterCard issued by European banks. You should notify your bank of travel destinations to authorise international card transactions. It is important to note that bank cards are primarily used in Cuba for cash withdrawals from ATMs, as many shops and restaurants accept card payments.
My Dviajeros PDF does not show my e-visa number. Why is that?
Upon sending your confirmation email, which includes your eVisa number and application link, you must adhere to the instructions outlined in the email. The link provided will automatically designate “Tourism” as the purpose of your travel and will also pre-fill your E-Visa number. Should you overlook following these steps, you may “Edit” your Dviajeros form to enter your reason for travel and E-Visa number manually. We highly recommend that you take the time to thoroughly read your “Confirmation Email,” as it contains all the essential steps required to successfully obtain your PDF document, which is necessary for boarding your flight and entering Cuba.
Do you sell Double-Entry Tourist cards?
Some customers have contacted us concerning a Double-Entry Cuban Tourist Card. A cruise that visits Santiago de Cuba and Havana, departing from Tilbury in the UK. Please visit the following page to get more information. Cruise visiting two cities in Cuba entry tourist cards.
I am travelling on the Ambassador Ambience Cruise. Can I get my visa for Cuba from you?
Customers travelling on Ambassador Cruise visiting Cuba can apply for a Cuban Tourist Card without issues. CUBA & TREASURES OF THE CARIBBEAN itinerary shows that you are stopping in two cities in Cuba, Santiago de Cuba and Havana. As the Cruise will leave for international waters from one port to the other, it is necessary to have two tourist cards per person (one for each port). Please get in touch with your tour operator or cruise company for more information. You can apply online if you need to book your tourist cards for your Cruise.
How can I apply for an E-Visa for Cuba?
To apply for a Cuba E-Visa,
1. You can fill out our online application form. You will need your passport information. Your passport must be valid for six months from the date of departure and a minimum of three months from your return date; this applies to all nationalities.
2. Complete the online payment. If the payment is successful, you will be shown a page called “What Next.”
3. Receive your E-Visa code promptly via Email.
4. Keep the link we provided via email and use it to fill in your Dviajeros form within two days before entering Cuba.
Do you offer office collections?
With the arrival of E-Visas, we no longer offer office visits for a Cuban E-Visa; it is simply a link we email to you.
Do I need a Visa and a Tourist Card?
When visiting Cuba for tourism, obtaining a Cuban Tourist Card / E-visa also called a Cuban Visa, is essential. You only require one document for this purpose. After completing your online application, you will be directed to our “what-next” page, informing you of the need to fill out an Advanced Passenger Information form. This form is free of charge and must be submitted within two days of your travel date to Cuba.
If you are a tourist in Cuba, you only need a Cuban tourist card. There are two types of tourist cards for trips to Cuba.
The information provided by the FCO Travel to Cuba page mentions that you can get a tourist card from https://visasonline.cubaminrex.cu/en, which needs to be fixed and has confused some travellers. You only need a Tourist card that you can get with the Cuban Consulate or with us.
Can an Indian citizen apply for a Cuban Tourist Card through you?
Yes, you can. Apply online, as normal.
What can I do if the payment fails when filling out the Cuba Visa application form?
If your payment fails, we kindly request that you check with your bank in case there are any messages from them regarding your payment. Alternatively, please try to apply once more. If there are any issues, please don’t hesitate to contact us.
Can you guide me on switching the language on the health declaration form for travelling to Cuba from Spanish to English?
You can find an icon resembling this in the upper right corner 
Click on this icon and choose your preferred language.
After, click on Form Request.
How do I complete the Advance Passenger Information form online?
If you travel to Cuba from 1st January 2022, you must complete the Advance Passenger Information online. You can complete this online form within six days before arriving in Cuba. Please note that this is not the same form for a Cuba Visa, but the Traveller Declaration Forms you had to fill in on paper before you arrived in Cuba now will have to be done electronically.
To fill in your Advance Passenger Information, please visit https://dviajeros.mitrans.gob.cu/inicio and choose your corresponding language. You can read more information about the Advanced Passenger Information form at https://www.cubavisa.uk/how-to-fill-up-the-advanced-passenger-information-form-for-travelling-to-cuba/
Who is flying to Cuba now, and what do you do when you arrive in Havana?
Airlines like Iberia/BA, Air France, Air Europa, and TUI have flights travelling to Cuba.
Please follow the FCO travel to Cuba page for up-to-date information on requirements.
My Travel Dates have changed; what do I need to do now?
Our tourist cards are valid even if your dates change. Please note that you will need the “Advanced Passenger Information” form once again (up to two days before arrival in Cuba), where you will add your new travel dates. You will not need to apply for new tourist cards if your passport is still valid and on a similar route. If travelling via the USA, please be aware of extra regulations you must know before you travel.
How do I pay with a Debit / Credit card?
It is pretty simple. After step 5 on your Cuba Visa Online Application Form, you will see our payment screen. On this screen, fill in your card details; once done, the next step is our 3D Secure payment, on which you will need to add your “Online Payments Password” provided by Verified by Visa or Mastercard Secure Code. 3D Secure adds an extra layer of safety for your online payments; we strongly recommend using this; you will help fight illegal online charges. If in any doubt, do not hesitate to contact us
My Holiday or Cruise got cancelled. Can I get a refund for my tourist cards?
Once your tourist cards are issued, they are not refundable. We advise contacting your travel insurance company to cover this under their policy. If you have any other questions, do not hesitate to contact us.
Do I need to send my passport to you?
No, you don’t. All you have to do is add your details as per your passport. This includes the name(s), Middle Name(s) and Surname(s). if this information is incorrect, your tourist card will not be valid.
I am not a British Citizen, but I live in the UK. Can I still apply?
Yes, you can. You can proceed without issues if your citizenship is included in our application form.
Furthermore, here is a list of citizenships that must be applied directly through the Cuban Consulate.
There is also a list of countries that are exempt from having to apply for a tourist card.
I have booked a Casa Particular (Private house). Can I still apply through you?
Yes, you can. Add the address of your Casa to the application, and that will be all. Please note that you need to add just the first night of your stay in Cuba. Please print your Casa reservation confirmation and take it to Cuba, as immigration will request to see this upon arrival to Cuba.
I made a mistake when filling out the form; what can I do?
There’s no need to worry. You will only need to make sure that when filling out the Dviajeros page that we will email you, the details are accurate and as per your passport.
Do you sell Multi-Entry tourist Cards?
No, we don’t. You will need to get a Tourist Card each time you enter Cuba. Cuban Tourist Cards are valid for one entry and one exit with a maximum of 90 days in Cuba. You can extend your stay as a Tourist (local fee required) for 90 more days, giving you 180 days in Cuba as a tourist. This extension must be requested locally with a payment at your nearest Immigration office. If in Havana – DIIE (Dirección de Identificación, Inmigración y Extranjería) Address: 17 #203 e/ J y K. Vedado, Plaza.
I am travelling in a few days; how quickly can you give me a Tourist Card?
If you apply during working days and before 4 PM ( UK time Monday through Friday, excluding Bank Holidays), you can get your e-visa the same day.
What boarding point should I use?
We have a typical couple of scenarios:
- If you are boarding in the UK and going through another country before arriving in Cuba, your boarding point will be the Airport that you leave from in the UK
- If you are going through a different country and stay there for more than a day, your boarding point should be this: Travelling to Cancun for three days then going to Cuba, Boarding Point = Cancun.
We are a group of 10 or more; how do we order?
Our online application allows applying for up to TEN passengers in one go, as it is less likely to make errors on applications. If you are Eleven or More, please use two forms and contact us if necessary. If you have any questions, please email us at info@cubavisa.uk for more information.
I am arriving on a Cruise; what address should I add?
Just add the name of your Cruise in the “Hotel Name” field. Remember to check with your cruise company if you need more than one tourist card for your travels.
I am FLYING directly or via the USA and then directly to Cuba. Can I get my Cuban Tourist Card in the UK?
As of 20 November 2024, you can. Apply for your e-visa with us, but please note that you will still need a full USA tourist visa to travel via the USA.
I am still awaiting a confirmation email; how can I check if my application went through OK?
First, please check your spam or junk mail folder on a computer; some mobile phones cannot synchronise this folder (search for Cuba Visa in your emails) or hide it inside the prominent mail folder. Please email us at info@cubavisa.uk with the applicant’s name and surname. We will respond quickly with more information. If you need help, please call us at 02071481727.
My holiday dates have changed or been cancelled; what do you think I should do about my Tourist Card?
Your Cuban Tourist Cards or E Visas are valid to travel any time from the date you purchase them. Once you complete your Dviajeros form, you can edit the departure date within a few days. Please note that once you get your Dviajeros PDF Visa confirmation, we can’t reissue an e-visa. If you need a new number, you must apply and pay for a new document. Please check with your travel insurance should you wish to get a refund, as once we issue an Evisa number, we can’t undo or reissue any amount of money.
Can you take a cruise from the USA to Cuba?
Currently, no cruises that originate in the USA travel to Cuba. We will promptly update our website with this information if this change occurs.
Medical Insurance required for Cuba:
Medical Insurance is what Cuba asks its visitors to have before they arrive. It’s worth mentioning that Travel Insurance is highly recommended to ensure it comes with medical coverage.
Countries exempt from a Cuban Tourist Card:
There are a few nations that do not require a tourist card.
Terms and Conditions:
You can read our full terms and conditions here.